Shipping & Returns Policy

Shipping Information
All orders are processed within 1–2 business days after payment confirmation.
Delivery takes approximately 3 days after payment has been received.

We ship to all regions supported by our delivery partners. Once your order has been shipped, you will receive a confirmation message including your tracking number.

Please ensure that your shipping address is complete and accurate before confirming your order. We are not responsible for delays or lost packages caused by incorrect address details.

Returns Policy
We offer a 30-day return policy from the date you receive your order.
If you are not fully satisfied with your purchase, you may request a return or exchange within this period.

To qualify for a return:

• The item must be unused, undamaged, and in its original packaging.

• A valid proof of purchase (order number or receipt) is required.

Once your return is approved, you can choose between a replacement or a refund.
Return shipping costs may apply unless the product is defective or incorrect.

Contact Us
For any questions about your order, shipping, or returns, please contact us:
📧 support@phoenixfortuna.com
📱 WhatsApp: +33 7 59 30 92 00